I Think Excellent Customer Service Is More Important Than Ever – Do You Agree?

Good customer service is very important to me - is it important to you? In fact during 2014, I made a point of praising anyone who gave me, or my family, excellent service and being very clear when service was not up to scratch. One mantra I've … [Read more...]

Are you a South West entrepreneur thinking ‘why bother with Twitter’?

Fiona 2013 - 3

Today I was asked to write a blog post about Twitter - so I'm happy to oblige. Why? Well, as a media consultant and journalist I often hear comments like 'why bother with Twitter?' or 'I'm on Twitter but I've no idea what to do'. These phrases are … [Read more...]

I’m a parrot with a splash of eagle, hint of dove. What about you?

No, I'm not a peacock..I'm a parrot....

Since being in business, I've come to realise that understanding yourself can be key to success. There are lots of things I know about myself but when I became self-employed, there was one thing I didn't know - could I actually do it? Could I … [Read more...]

Tired Swindon dad spells out demands of being a father…

Now's the time to sleep? or is it?

Guest post from my Twitter friend @Ianaf72 or Ian Francis from Swindon - we had a little twitter chat about being tired and I challenged him to write a guest blog. Here it is! ‘Man was made at the end of the week’s work when God was … [Read more...]

Now I really have got a little Klout! – Have you?

What's your number?

Today I have done a little dance around the room because my Klout score has gone up to 65 - the highest it's ever been. This may seem like a small victory but it's taken me four years to get to 60 and a week to jump five points - so I believe … [Read more...]

Putting the DIY into PR


I’ve worked with many small businesses and charities over the years and have found that plenty would like to have a regular presence in the media or online but few have the budget to match. PR takes time, and while a couple of articles in the press … [Read more...]

A few things I hate about LinkedIn….please don’t sell at me!

Don't yell at me with your marketing message on LinkedIn - that's not what I like. Tell me quietly and I'll consider.....

Today's blog is a bit of a rant. I cannot help it but within the space of 12 hours, two things about LinkedIn have really annoyed me. It's also made me think about the role each social media offering plays in my life, both professional and … [Read more...]

What has Twitter done for you this week? Come on – share the pr love!

Twitter and social media outcomes

Today, I decided to talk about a week where social media has really started to show its power. I've been taking social media seriously now for the last two years, sometimes feeling as if I'm too embedded in a virtual environment - a bit like that … [Read more...]

I don’t want to talk about Rebekah or Charlie Brooks – okay?

Don't tell tall stories online - stick to the truth....

We all know it was all over the news yesterday, don't we? Among the chatter and noise, there were a few voices of reason - saying 'shut up!', 'contempt of court'. I responded to a couple. Is this going to be the case where the social media chatter … [Read more...]

Am I a special customer? Or am I a pain in the backside?


It's the Easter holidays and I've taken a few days off to spend time with my children.  I'm not alone in this of course. When I do take time off with the children and we spend a few days out and about - one thing which really bugs me is poor … [Read more...]