I Think Excellent Customer Service Is More Important Than Ever – Do You Agree?

Good customer service is very important to me - is it important to you? In fact during 2014, I made a point of praising anyone who gave me, or my family, excellent service and being very clear when service was not up to scratch. One mantra I've … [Read more...]

Are you a South West entrepreneur thinking ‘why bother with Twitter’?

Fiona 2013 - 3

Today I was asked to write a blog post about Twitter - so I'm happy to oblige. Why? Well, as a media consultant and journalist I often hear comments like 'why bother with Twitter?' or 'I'm on Twitter but I've no idea what to do'. These phrases are … [Read more...]

I’m a parrot with a splash of eagle, hint of dove. What about you?

No, I'm not a peacock..I'm a parrot....

Since being in business, I've come to realise that understanding yourself can be key to success. There are lots of things I know about myself but when I became self-employed, there was one thing I didn't know - could I actually do it? Could I … [Read more...]

GCSEs and A levels are easier…so let’s make them harder. Really?

Everyone should have a chance to shine.....

I always find this time of year frustrating when exam results come out for young people - results on which the future depends - or so it seems for those affected. For young people of 16 or 18, getting the 'right' results can feel like it's the only … [Read more...]

At a time of pride over the Olympics – we’re celebrating too!!! Find out why?

Excuses to avoid being interviewed are often not pretty

Today I feel hugely proud of our company, Mellow Media Ltd, as I have just attended a meeting which brought to a close three months' work on an amazing project. We have played an important part in running, developing and implementing a marketing … [Read more...]

Should our press be free – or not? Review my thoughts…

Don't restrict the Press.....

This week I was asked to fill in a survey about press freedom and the phone-hacking scandal. It's part of a study by a university which is questioning journalists across Europe about their views on the issue of regulation of the Press. Those of … [Read more...]

Are you a good communicator? Review this poor example of communication.

Don't shut the door on free, independent, credible publicity...

Today's I'm going to tell you about the kind of public relations person that journalists┬ádespair about and subsequently avoid like the plague. Why am I telling you?   To show you how journalists work, how they think, and how a bad … [Read more...]

Pontins – do you want to go there on holiday now?

Fancy having a holiday here? If so, send us a review...

Anyone watch Watchdog tonight? You know the programme you 'cannot afford to miss'. BBC 1 - Thursday? If you are in business and you want to know anything about handling a negative story, you must┬átune in.   Tonught was a classic. Under … [Read more...]

Ever made a mistake? Review it!

Be careful when accusing a journalist of making a mistake - it could bite you!

What's the worst mistake you've ever made? I'd love to know --- and what did you do about it? I recently read in my local newspaper a letter from a new restaurant owner in Swindon about a review written by a journalist. She's attended his/her … [Read more...]

Appropriate adult – appropriate story? Fred met Janet.

The web spun by Fred & Rose West - prepare for more dramas around this story

The serial killings of Fred and Rose West was a case that dominated the early part of my career in newspapers. I didn't cover the story on a day-to-day basis but I knew several journalists who did - and working down the road in Swindon, it was close … [Read more...]