I Think Excellent Customer Service Is More Important Than Ever – Do You Agree?

Good customer service is very important to me - is it important to you? In fact during 2014, I made a point of praising anyone who gave me, or my family, excellent service and being very clear when service was not up to scratch. One mantra I've … [Read more...]

Are you a South West entrepreneur thinking ‘why bother with Twitter’?

Fiona 2013 - 3

Today I was asked to write a blog post about Twitter - so I'm happy to oblige. Why? Well, as a media consultant and journalist I often hear comments like 'why bother with Twitter?' or 'I'm on Twitter but I've no idea what to do'. These phrases are … [Read more...]

Rolf Harris, sexual abuse and the world of television and the media

Are you being abused?

As we know - this week, entertainer Rolf Harris was sent to prison for abusing children - using his celebrity status as a cloak for his disgusting activities. His past has now caught up with him, he's paying the price and so will his family. Justice … [Read more...]

Wiltshire journalist shares her story to inspire women throughout the UK

My story shared in Playing & Staying At The Top of Your Game

Have you ever thought - I'd like to write a book? I'd like to tell my story? Can I write a book? Would anyone actually be interested?    As a person who does a lot of writing as part of my business, it may seem strange to tell you that I've … [Read more...]

Swindon PR guru takes time off by visiting Exmoor’s hidden zoo.

Somerset, Devon, Wiltshire

Have you ever been to Exmoor Zoo? Have you ever heard of Exmoor Zoo? If you haven’t I’d heartily recommend a visit. Situated in the Devon countryside, down a little country lane, this zoo has more of a family feel than any I’ve visited. We were … [Read more...]

What are you talking about on the train? Giving up secrets?

Be careful what you say...

How many of us have been on a train journey and had to listen to someone talking loudly on their phone? Can this be harmful? Is this something we should be careful about? Most of these calls involve talking to someone to tell them we're on our … [Read more...]

I’m a parrot with a splash of eagle, hint of dove. What about you?

No, I'm not a peacock..I'm a parrot....

Since being in business, I've come to realise that understanding yourself can be key to success. There are lots of things I know about myself but when I became self-employed, there was one thing I didn't know - could I actually do it? Could I … [Read more...]

The police, young people and mental health…in Wiltshire…

Today I'm reproducing an article I wrote for my family column in the weekly newspaper, The Gazette & Herald, which covers much of the county of Wiltshire. It was published on Thursday August 29 2013  and I'm reproducing it here at the request of … [Read more...]

Where does sexual innuendo between men and women at work cross the line?

I've faced up to sexual harassment - but did I do it the right way or not?

Just felt the need today to blog about the whole discussion over sexual harassment in the light of the latest debate surrounding a particular politician. I listened to a discussion on a weekly political show, on a weekend discussion programme … [Read more...]

What is the potential return on investment of PR?

Graham Hill gets the award for Enterpreneur of the Month for the second time in 2012.

Many business owners hear the term 'public relations' or 'pr' and think 'I don't need this, there's no evidence of a return on investment' or, as I've heard more than once: 'I want bangs for my buck' or 'where's the bums on seats?'. Personally, I … [Read more...]