Review an example of good customer service – from a car dealership….

Big bill for my car service....or was it?

Anyone who reads my blogs frequently will know that I hate bad customer service with a passion - I truly believe we should not put up with it. However it then means that when I suffer bad customer service - and it's put right that I should shout … [Read more...]

Am I a special customer? Or am I a pain in the backside?

warthog

It's the Easter holidays and I've taken a few days off to spend time with my children.  I'm not alone in this of course. When I do take time off with the children and we spend a few days out and about - one thing which really bugs me is poor … [Read more...]